its as i explained
' "
Word replaces these with ones that are stylized. The basic ones are just straight, word has ones that are curved in one way or the other.
Your fix for the future:
1. Click the Microsoft Office Button and then click Word Options.
2. Click Proofing, and then click AutoCorrect Options.
3. In the AutoCorrect dialog box, do the following:
3a. Click the AutoFormat As You Type tab, and under Replace as you type, select or clear the "Straight quotes" with "smart quotes" check box.
3b. Click the AutoFormat tab, and under Replace, select or clear the "Straight quotes" with ?smart quotes? check box.
I will see what I can do about updating database but it will be a bit because I haven't had time with Ali to move the site to my servers, hopefully this will happen sooner than later, though - maybe monday or tuesday if he has the time.